Dunkin Multi-Unit leader

Multi Unit Manager

BENEFITS:

• PTO/Sick Pay
• Health Insurance
• Pay Based on Experience
• Bonus Pay
• Paid Training
• Fun Atmosphere

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers

• Ensure all restaurants in their portfolio are meeting Brand operational standards and food

safety standards

• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales

and profitability

• Understand local marketing area and competitor trends

• Establish sales and service goals with franchise owners and restaurant managers

• Provides great guest service and resolves issues

• Lead team meetings

• Deliver training to restaurant managers on a variety of topics including marketing windows

and LTOs and Brand initiatives

• Ensure that restaurants correctly execute new products and processes in a marketing

window

• Develop business plans for their portfolio and develop action plans with franchise owners.

• Drive a clear vision and clearly communicates to the team

• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers

• Plan, monitor, appraise and review restaurant employee performance

• Manage and coordinate the Restaurant Management team to support their restaurant

performance & execution

• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality

• College degree preferred

Key Competencies

• Strong analytical skills and business acumen

• Works well with others in a fun, fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Guest focused

• Ability to train and develop a team

• Time management

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages

• Wearing a headset (if applicable)

• Working in a small space

• Requires travel between restaurants

Company Introduction

Join Our Team and Be a Part of Our Family!

Are you seeking a workplace where you're not just another employee, but a valued member of our team? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! We believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at K&C Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.