Housekeeping Manager

Job Description

Job Description

Housekeeping Manager

Holiday Inn Express & Suites Rhinelander

What's in it for you?

• Competitive compensation package
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)
• 10% bonus if for meeting/exceeding IHG cleanliness standards

About this job:

ROI Hospitality is looking for an energetic Housekeeping Manager to lead the housekeeping department at our Holiday Inn Express & Suites Rhinelander (99 rooms).

ROI Hospitality team members are passionate about their work and like to have fun.  If you want to have fun, be valued, and make a difference…apply today!

Job Summary:

The Housekeeping Manager is responsible for leading the housekeeping department ensuring that all areas of the facility are clean, well-maintained, and meet quality standards. This role involves managing personnel, overseeing inventory and supplies, and ensuring compliance with health and safety regulations.

Key Responsibilities:

Team Management

• Supervise and train housekeeping staff, including hiring, scheduling, and performance evaluations.
• Conduct regular staff meetings to communicate priorities and address concerns.

Quality Control

• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to standards.
• Implement and maintain cleaning procedures and protocols.

Inventory and Supplies

• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
• Order supplies and manage budgets for the housekeeping department.

Health and Safety

• Ensure compliance with health and safety regulations and training of staff on safe cleaning practices.
• Address guest complaints and resolve issues related to housekeeping services promptly.

Reporting

• Maintain accurate records of housekeeping activities, including occupancy rates, cleaning schedules, and staff performance.
• Prepare reports for management on departmental performance and areas for improvement.

Collaboration

• Work closely with other departments, such as front office and maintenance, to ensure a seamless guest experience.
• Participate in training sessions and staff development programs.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management is preferred.
• Previous experience in housekeeping or a related field, with at least 2-3 years in a supervisory role.
• Strong leadership and communication skills.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to manage multiple tasks and work under pressure.

Working Conditions:

The Housekeeping Manager typically works in a fast-paced environment, often requiring physical stamina and the ability to walk or stand for extended periods. They may also be required to work weekends, holidays, and varying shifts.

This job description provides a comprehensive overview of the responsibilities and qualifications needed for a Housekeeping Manager. Adjustments may be made based on the specific needs of an organization.