Dental Receptionist (31250)

Dental Receptionist

Yuba City Dental - Yuba City, CA 95991

Overview

Salary Range $26.25 - $35.43 Hourly Position Type Full Time

Description

GENERAL PURPOSE:

The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.

MAIN RESPONSIBILITIES & DUTIES:

• Assist patients calling or visiting the clinic
  • Greeting patients that are physically visiting the clinic.
  • Aids patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party.
  • Completes initial registration information of new patients CPS following established policies and procedures.
  • Updates any changes of patient's information in computer database.
  • Print forms needed for next day activity.
  • Schedules for appointments for patients calling in, and following up (recall) patients per provider's requests and requests from portal or worklist in CPS.
  • Works the exceptions in CallPointe system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointe.
  • Calls patients to confirm next day's appointments at the request of providers for chronic no shows.
  • Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up.
  • Schedules appointments with specialist for patients needing that treatment.
  • Transfers/Burns CD any x-rays and /or records requested by another dental office.
  • Witnesses' affidavit forms after completion and scans in chart.
• Responsible for verifying dental coverage, and authorizations for treatment/services
  • Determines program eligibility for patients and completes the application procedures.
  • Generates estimates for dental treatment and makes financial arrangements in CPS.
  • Obtains proof of income from the patients per sliding fee Policy and credit Policy.
  • Documents note in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations.
  • Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments.
• Responsible for reconciling daily cash collections and cash drawers, and prepares deposit slip.
• Enters daily open/close data of daily cash into the S drive for Accounting Department.
• Provides administrative support to the department
  • Checks CPS for completion of notes, scan any documents and correspondence, and scans to charts.
  • Prints the next day's schedule and sends to Dentist, front desk and Registered Dental Assistant.
  • Separates and correlates posted forms and forwards them to the Billing Department.
  • Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level.
• Other duties as assigned by Supervisor.

QUALITIES &CHARACTERISTICS:

• Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors.
• Always maintains a professional appearance face of the company.
• Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
• Strives to learn more and is receptive to learning different ways of doing things.
• Displays enthusiasm toward the work and the missions of Ampla Health.
• Exhibits excellent attendance and punctuality.

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES:

• Must complete high school.
• Ability to use Microsoft Word for basic correspondence.
• Ability to type a minimum of 40 WPM.
• Ability to adapt to specific environment and duties.
• Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols.
• Demonstrated skills and knowledge of; word, excel, and other reporting avenues.

COMMUNICATIONS SKILLS:

• Must have neat and legible handwriting.
• Must be able to interact with patients courteously and calmly.
• Ability to communicate well with the public.
• Must be able to type accurately with proper verbiage and grammar.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

• Works well with patients in a generally comfortable environment office. Employees must meet the following physical requirements:
• Must be able to hear and communicate with clients and staff on telephone and those who are served "in person", and speak clearly to communicate information to clients and staff.
• Must be able to lift up to 40 pounds and push up to 100 pounds (on wheel).
• Must have vision which is adequate to read memo's, computer screen, registration forms and other clinic documents.
• Must have high manual dexterity.
• Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.
• May be exposed to contagious/infectious diseases.