Account Manager

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and
marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary

As an Account Manager on our Commercial team, you will own a portfolio of Financial Services clients and serve as the primary day-to-day relationship lead for their affiliate marketing programs. You will partner with clients to develop and execute strategy, translate performance data into clear recommendations, and coordinate cross-functionally to deliver high-quality outcomes. This role requires strong stakeholder management, analytical rigor, and the ability to drive program growth in a highly regulated environment.

Key Responsibilities

• Own client relationships for an assigned portfolio, including stakeholder management, meeting cadence, and day-to-day communications.
• Develop and execute affiliate program strategies and quarterly action plans aligned to client goals (growth, efficiency, product priorities, and compliance constraints).
• Deliver performance reporting and business reviews, clearly communicating results, insights, and next steps.
• Identify optimization opportunities across publishers/placements, partner with internal teams to implement.
• Coordinate with Analytics, Compliance, Product, Marketing, and Client Services to ensure timely delivery, risk mitigation, and client satisfaction.
• Maintain deep expertise in our offering and adopt AI processes to enhance your client support.
• Surface expansion opportunities and collaborate with Leadership on renewals/upsells.

Skills & Qualifications

• 3+ years of client-facing account management experience in affiliate marketing and/or digital marketing; Financial Services experience preferred.
• Demonstrated ability to use data to diagnose performance and recommend actions (advanced Excel; proficiency in PowerPoint; AI capabilities a plus).
• Strong written and verbal communication skills, including executive-ready storytelling and presentation delivery.
• Highly organized; able to manage multiple workstreams, deadlines, and cross-functional dependencies.
• Familiarity with affiliate platforms and tracking concepts (attribution, tagging, reporting, publisher management).

#LI-CW1

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $52,407.00 - $89,316.00 annually