Sales Coordinator

Sales CoordinatorAssist Director of Sales, Sales Managers, and Catering Managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions, as directed by the Director of Sales.Job Duties & Functions:Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented mannerMaintains regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demandsMaintains high standards of personal appearance and grooming, which include compliance with the company dress code and wearing name tag when working (per brand standards)Complies at all times with company standards and regulations to encourage safe and efficient hotel operationsMaintains Sales files in an organized fashion and as per specified standards.Maintains Accounts Coverage Program, as applicableDemonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goalsAnswers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional mannerTypes sales contracts, BEO's, correspondence, reports, forms, directs mail pieces, etc., as needed by sales teamMaintains lead log and lead statistics to be used for strategic outbound salesMaintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working properlyAssists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.Maintains timely and effective paper flow and communication within department and to other departmentsMaintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. headQuotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 peopleWorks with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.Distributes BEO's, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groupsAssists guests and clients with small changes, requests, etc., and completes needed paperwork for ManagerConducts site inspections for the department as neededEnters group pickup in sales pro daily and enters preferred production in sales pro monthlyMaintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in filesMonitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional itemsCalls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV orderOrganizes in house deliveries, amenities, welcome letters, transportation schedules, etc. as neededAttends Sales Meetings and take minutes, type, and distribute accordinglyOthers items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staffFamiliar with all company sales policies and house rulesEnsures Associates are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow AssociatesAny other duties as assigned by DOS specific to respective propertyAccess to back of house areas of the hotel and sensitive informationInteract and occasionally have unsupervised contact with guests and/or colleaguesAccess and control to sensitive areas in the hotel premises, including the Hotel Safe and secured filing cabinetsMaintain a high level of trust and responsibilityRepresent the company with certain level of reputation and good character as well as exercise sound judgementPosition Requirements - Education & Experience:High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.Ability to type 55 wpmProficient with Microsoft operating Systems, OnQ and Sales Pro EnterpriseMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful, high pressure situationsMust maintain composure and objectivity under pressureMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryMust have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular needMust be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guestsMust be able to work with and understand financial information and data, and basic arithmetic functionsFull-Time/Part-Time - Full-TimeSalary Range - $24 - $25 DOEExempt/Non-Exempt - Non-ExemptThis position is currently accepting applications.