Service Manager

Job Description

Job Description

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Baker.

Department: Bakery.

FLSA: Non-Exempt.

General Function:

Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

• Partnerships.
• Growth mindset.
• Results oriented.
• Customer focused.
• Professionalism.

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager.

Positions that Report to you: Apprentice Baker, Bakery Designer, Wrapper, Fryer.

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for.
  • securing products that are out of reach.
  • loading or unloading heavy items.
  • making note of and passing along customer suggestions or requests.
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Prepares make up, bakes, and fries all department products as needed.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Invoices and puts away product as instructed by the department manager.
• Anticipates product needs, not only for the current day but subsequent days.
• Inspects incoming products quality and quantity, e.g. mispicks.
• Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
• Checks signage for correct labels on ad items.
• Reviews department for potential safety issues, e.g. hot racks or knobs in hot water.
• Operates as a lead with bakery clerks.
• Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day).
• Proofs necessary items.
• Pulls product from the freezer or the cooler.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager.
• Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products.
• Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction.

Education and Experience:

• High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects.
• Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision
• Must be able to perform the following physical activities: Stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions: 

• This position is continually exposed to flour, noise, and temperature extremes. 
• There is frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents.
• This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job: 

• Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, and intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine.

Contacts:

• Deals with customers and the general public on a daily basis, works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly.
• Confidentiality.
• Has access to confidential information including sales.

For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.