Client Concierge - Neosho, MO

Job Description

Job Description

At Twin Oaks we believe that exceptional service starts the very second someone walks through our door or calls our office. That is why we are looking for a true professional to serve as the face and heart of our showroom.

Our Team:

We value our team of skilled craftsmen and knowledgeable sales support staff. Our company is ideal for someone with a strong work ethic who is highly organized, detail-oriented, and growth-driven. A successful candidate is a team player who will be able to maintain good interpersonal relations with team members and clients.

What You’ll Do (The Concierge Experience):

• Welcome & Host: Greet clients with warmth and enthusiasm making them feel at home in our showroom. Which could include coordinating lunch or refreshments for our clients. 
• Listen & Observe: Help our designers pay close attention to our customers’ preferences, words, and body language to anticipate their needs and learn who they are. 
• Personalize the Experience: Use the details you learn about clients to deliver a deeply personalized experience (e.g., remembering how they take their coffee, tracking their project milestones, or sending a thoughtful note before or after a project).
  
• Maintain the Aesthetic: Ensure the showroom and front desk environment are always immaculate, welcoming, and reflective of our high standards.

Who You Are:

• The Ultimate "People Person"
• Perceptive, Intuitive, & Detail-Oriented
• A Stellar Communicator
• Organized & Tech-Savvy
• Passionate About Service & Problem-Solving
• A Growth-Minded Team Player
• Experienced in Hospitality or Service

Benefits:

Full-Time Team Members Benefits package includes: competitive pay, 8 paid holidays, paid time off, 401K with up to 4% employer match, $25,000 life insurance, healthcare benefits and company events.

Twin Oaks Custom Cabinets is an equal opportunity employer, and all qualified applicants will receive consideration for employment. 

A Quick Note on Our Timeline

This is a very important role in our company, with that being said this is a longer than normal interview process and will consist of several interviews over a period of time. If you’re ready to invest the time to make sure we’re the right match for each other, we can't wait to meet you.