Electrical Solutions Field Service Supervisor

The position will position direct the activities of the Electrical Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible. The candidate will lead a service team that repairs and installs electrical power generation equipment such as backup uninterruptible power supply (UPS) products, automatic transfer switches and switchgear. This position mandates that the employee be able to perform all of the following functions: Supervise and develop the personnel of the department Receive and respond to customer requests or inquiries on equipment repairs Assist in determination of needed repairs and the timing of repairs Research information from literature and computer based sources Assign and schedule equipment and personnel to shop repairs Other functions as assigned by necessity This position may perform any combination of the following duties: Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level Foster good employee/management relations Decide upon and administer employee discipline as required Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer Address equipment down time concerns through scheduling repairs at times most convenient to the customer Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information Devise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations Perform other work related duties as assigned Coach and mentor 7 direct reports Requirements: 5+ Years of electrical industrial or power generation repair experience 1+ years of electrical leadership or supervision Experience with backup uninterruptible power supply (UPS) products, automatic transfer switches and switchgear preferred #J-18808-Ljbffr Cleveland Brothers Equipment Co