Business Analyst 3

Job Title

Provide analysis, expertise, and support for commercial business systems and processes for Transmission Services.

Business systems include vendor hosted webTrans; webSmartOASIS, webScheduler, webSmartTag, webData, etc.; systems that support Transmission critical functions, such as Scheduling and the Reservations desk. Support examples include working with both internal and external end-users to resolve system functionality questions and working with vendors to get production issues fixed. Analyze data, design, and recommend solutions or alternative methods of conducting business. Administer the Transmission Services' commercial systems including configuration, modeling, validations, and user and customer management to verify proper operation of the commercial business systems. Respond to reported user issues or system downtime quickly and effectively by communicating with both internal work groups and external system vendors. Collaborate with Users and Subject Matter Experts (SMEs) to identify, compile and draft business and functional requirements and specifications for new commercial business system functionality. Coordinate with IT and assist with testing commercial business system software releases, upgrades, new modules, etc. Provide research into reported systems and process errors to verify, define, and document the issue and pursue resolutions to issues discovered. Develop, draft, and recommend test plans to verify accurate function of software tools and business processes; execute management-approved plans. Develop and execute user acceptance testing to ensure users and customers can perform needed tasks. Develop, draft, and recommend communication plans to keep management, clients, and customers informed of business and process changes; execute / implement management-approved communication plans. Provide help desk / user support to internal & external Transmission Services commercial business customers, providing troubleshooting and user guidance as needed. Develop / draft internal and external training for Transmission Services commercial systems & processes; conduct approved training for internal and external Users as requested. Develop and support structured management of business support documents and artifacts which include training documentation, test plans, desk procedures, system requirements, etc. Attend industry and regulatory forums with Transmission Services' interests and concerns point of view; take notes to keep BPA informed of pending issues. Perform analysis of business issues, provide recommendations for possible solutions. Work with stakeholders to drive decision making and define requirements for program or project development to verify that business needs are being met. Complete documentation for project development efforts (including use cases, requirements, test plans, process maps, and desk procedures) and BPA management review and consideration. Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes. Work closely with development and business teams to verify successful implementation. This work involves numerous meetings to accurately define and communicate complex system requirements. Support group initiatives to influence work being done in the various North American Energy Standards Board (NAESB) executive and sub-committees. Involves documenting, understanding, and tracking detailed proposed industry business processes and communicating with impacted groups to gain implementation consensus. For work on projects that directly involve issues being discussed by a national standards committee, collaborate with other team members to accurately define and communicate the issue and its potential impact on BPAT. Advise TSRS team and BPAT and provide recommendations on strategy options for moving stakeholders towards a group consensus that benefits BPAT.

Requirements

Education & Corresponding Experience (required on matrix) A Bachelor's degree in Business Administration, Management, Accounting, Computer Science or Math (or closely related field) is preferred. With an applicable Bachelor's degree, 8 yrs of experience is required. With an applicable Associates degree, 10 years of experience is required. Without an applicable degree, 12 years of experience is required. Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature. Required Technical Skills & Experience (required on matrix) 3 years of experience analyzing and developing business scenarios and use cases and working with stakeholders and developers to support the requirements development process. 1 year experience implementing new policy in the energy/utility industry at a transmission provider. Preferred Skills & Experience (optional on matrix) Experience gaining consensus in large groups with varying interests. Experience working with NAESB and/or one of its sub-committees. Experience implementing Federal Energy Regulatory Commission (FERC) Orders in a Transmission Provider's Business Practices in the energy/utility industry. Proficiency with Microsoft SharePoint. Experience conducting comprehensive requirements reviews with project stakeholders, development teams, and QA teams. Demonstrated application of problem-solving skills, with experience in formal Problem-Solving Training. Demonstrated analytical, modeling, and process management expertise to support the improvement of planning processes. Additional Requirements (not required on matrix) Valid U.S. Driver's License is required.