Senior Collaboration Engineer (Req#1106)

Overview As an ePlus Senior Collaboration Engineer, you will be responsible for designing and implementing single‑ or multi‑vendor Collaboration Technology Solutions. You will have the opportunity to work within an industry‑leading account team to understand our clients’ needs and craft sustainable Collaboration roadmaps to get them there. Responsibilities Assist in creating and/or responding to Bill‑of‑Materials (BOM) and Statements of Work (SOW), verifying the solutions align with customer expectations. Plan and design solutions for multi‑vendor Collaboration solutions. Serve as a pre‑sales resource for sales team members as necessary. Serve as an escalation point for Engineers, Sr. Engineers and Consultants. Troubleshoot complex technology issues during and post implementation. Assess customer environment and make recommendations on solutions and improvements. Escalate issues to other team members, subject‑matter experts, and leadership as necessary. Provide deployment and implementation services of multi‑vendor Collaboration solutions in the customer environment(s). Be available to meet customers’ Collaboration needs as part of the overall solution. Align / meet with key collaboration vendors to stay current on products, technologies, and trends. Lead post‑sales implementations on professional services projects which could include directing the activities of others. Maintain multiple advanced manufacturer‑specific advanced certifications (e.g., CCIE, R/S, Voice, Brocade, CISSP, VCDX, UCS). Serve each and every customer to ePlus’ standards. Design and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments. Lead the design, implementation, migration, and support of enterprise Collaboration solutions. Serve as a technical authority across on‑prem, hybrid, and cloud Collaboration architectures. Collaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle. Qualifications Bachelor’s degree preferred. 5+ years hands‑on experience upgrading and deploying Cisco Unified Communication technology. 2+ years’ experience with Contact Center as a Service. 2+ years’ experience deploying UC add‑ins such as Redsky, 9line, Intrado, Variphy, etc. 2+ years’ experience with CCaaS (e.g., Webex Contact Center, Zoom Contact Center, Five9, etc.). Cisco CUCM and /or UCCX certifications greatly preferred. Excellent customer service skills on phone, presenting, and in person. Professional demeanor and good communication skills. Proficiency in two or more of the following Collaboration technologies: Cisco Unified Communications (Voice, Video, Messaging) VoIP and SIP‑based architectures Video Conferencing Solutions Deployment and upgrade of Cisco Collaboration platforms, including: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco Unified Contact Center Express (UCCX) Cisco IM & Presence (legacy environments) Cisco Emergency Responder (CER) Experience with migration strategies from on‑prem to cloud or hybrid models is highly desirable. Experience with Cisco’s current Collaboration portfolio, including: Webex App (Calling, Messaging, Meetings) Webex Calling (Multi‑Tenant, Dedicated Instance) Webex Control Hub (user provisioning, policy management, analytics) Hybrid Calling and interoperability with CUCM Hands‑on experience deploying and supporting one or more SBC platforms (CUBE, AudioCodes, Ribbon, Oracle / Acme Packet), including SIP normalization, carrier integrations, security, and call routing. Experience delivering one or more Unified Communications as a Service (UCaaS) platforms (Webex Calling, Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8). Experience with one or more Contact Center platforms (Webex Contact Center, Zoom Contact Center, Five9, NICE CXone, Genesys Cloud). Experience integrating and supporting call recording and WFO solutions (Eleveo, Calabrio, Verint, NICE). Experience deploying and supporting Collaboration ecosystem add‑ons (E911 / Emergency Services: RedSky, 9Line, Intrado; Mass Notification & Alerting: Singlewire InformaCast / Fusion; Analytics & Reporting: Variphy). Position Specifics Initial base salary range: $120,000 – $170,000 annually. Final base salary offered will be determined by job‑related knowledge, depth of experience, skills, certifications, and geographic location. Compensation may include commissions and discretionary bonuses. Benefits: medical, financial, 401(k) eligibility, employee stock purchase program, paid time off (vacation, sick time, personal leave). Participation details provided with an offer. Physical Requirements Seated work with occasional standing or walking activities. Reasonable accommodations provided in accordance with relevant laws. Commitment to Diversity, Inclusion and Belonging Equal opportunity employer; no discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other protected classification. Dedicated to fostering a culture of diversity, inclusion, and belonging. #J-18808-Ljbffr ePlus inc.