Patient Access Representative

Job Summary and Responsibilities

As a Patient Access Representative you will serve as the primary point of contact for patient registration managing demographic and insurance data across various hospital access points to ensure accurate record-keeping.

Every day you will utilize multiple complex systems to document patient information troubleshoot data discrepancies and support high-volume workflows to maintain seamless hospital operations.

To be successful in this role you will collaborate effectively with the healthcare team and provide compassionate compliant service to patients and families while upholding the organizations core mission and values.

• Perform patient registration functions across assigned access points ensuring accurate demographic information insurance eligibility and benefits verification and complete confidential documentation within the electronic health record.
• Accurately scan index and manage patient documentation to support registration billing and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule confirm and revise patient appointments.
• Identify and resolve routine registration insurance and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Schedule: Week 1 Sun Wed Thu Fri; Week 2 Tue Wed Thu Sat

Student loan repayment program offered!

Job Requirements

• High School Diploma or GED

Preferred

• One (1) year relevant experience in healthcare patient access setting
• Knowledge of patient registration procedures and documentation health insurance payers and real-time insurance eligibility verifications

Where Youll Work

At CHI Mercy Health youll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century our commitment to Compassion Inclusion Integrity Excellence and Collaboration has guided every interaction shaping how we care for our patients and uplift one another. Today as CHI Mercy Health we remain deeply committed to healing the whole person body mind and spirit in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health you become part of a team that delivers top-quality professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Required Experience:

Unclear Seniority