Real-Time WFM Analyst: Performance & Incidents
Victra - Verizon Authorized Retailer
Hunter Super Techs - TurnPoint is seeking a Workforce Management specialist to monitor real-time contact center performance, prepare dashboards, and manage alerts to ensure operational continuity. The role emphasizes KPI tracking, incident response, and data-driven staffing decisions.
The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate under pressure to leadership.
#J-18808-LjbffrVacancy posted 3 days ago
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