Operations Coordinator

Operations Coordinator Last Updated: February 9, 2024

Reports to: Director of Primary Care Services Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in West Alabama. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care. Join our rapidly growing team and contribute to our unwavering commitment to provide high-quality care. Purpose: The Operations Coordinator plays a key role in maintaining the day-to-day operations of our healthcare organization by supporting the Director of Primary Care Services. The Operations Coordinator will help improve operational efficiency, maintain quality standards and reinforce communication facilitated by the Director of Primary Care throughout CMC’s multiple locations. Key Responsibilities: Under the instruction of the Director of Primary Care services, will assist in research, observation and problem solving within the organization

Provides hands-on support in collaboration with IT and clinical staff to troubleshoot issues with medical equipment and software

Manage Operations Ticket / Help Desk system by making initial assessment of all tickets, prioritizing, taking initial troubleshooting steps, and redirecting as appropriate

Assist with development and implementation of process improvement plans

Re-educate and train on updated clinical protocols and workflows

Assist with tying in new locations to existing third party accounts, software, and relationships

Other projects and tasks as assigned by the Director of Primary Care Services

This position requires travel and on-site presence at CMCF clinical sites multiple times a week

Utilizes crucial conversations and crucial accountability skills to foster a performance-oriented and feedback-driven environment

Qualifications & Skills: High school diploma or GED required, Associates Degree or higher preferred

Ability to work independently and take initiative

Strong organizational and prioritization skills

Excellent oral and written communication skills

Effective time management Time Management and Organizational Skills

Detail-oriented

Ability to process information and implement solutions

Proficiency in utilizing clinical software systems, including: Shared Drives, Electronic Medical Records, Project Management Workspaces, Data Management and Reporting Software

Demonstrates strong leadership skills and Cahaba Core Cultural Competencies (C4s)

Working at CMCF: We offer competitive compensation, comprehensive benefits, and professional development opportunities in a supportive and collaborative environment. CMCF is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals.