Customer Support Specialist

Job details: Well established engineering company seeking an experienced Customer Support Specialist primary communication link between customers and our sales This Jobot Job is hosted by: Josh Rabinowitz Salary: $55,000 - $60,000 per year A bit about us: We are seeking a Customer Support Specialist to serve as the primary communication link between customers and our internal Sales, Planning, Production, Quality, and Shipping teams. This role is responsible for managing customer relationships, coordinating orders, providing timely updates, and ensuring customer requirements are communicated accurately throughout the manufacturing process. The ideal candidate has experience supporting customers within a manufacturing environment, understands production and order fulfillment processes, and is comfortable working within an ERP system such as Epicor Kinetic. If this sounds like the opportunity for you please read on! Why join us? Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional growth and continuing education. Collaborative work environment with a focus on innovation and quality. We are committed to fostering professional development and career advancement by promoting accelerated growth opportunities from within our organization. Job Details 5+ years of experience in customer service, customer support, order management, or inside sales within a manufacturing environment. Experience supporting customers in a manufacturing operation and understanding how customer orders move through planning, production, quality, and shipping. Strong understanding of the products, customers, and production processes associated with a manufacturing environment. Experience using an ERP system for customer/order management; Epicor Kinetic experience strongly preferred. Demonstrated experience with order entry, order tracking, order modifications, scheduling, or related order-management responsibilities. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy #J-18808-Ljbffr