Lead Security Guard

Job Description

Job Description

The Lead Security Officer is responsible for leading daily security operations across assigned client sites while ensuring exceptional service, operational efficiency, and team performance. This role partners closely with the Director to oversee scheduling, personnel development, client relationships, and site compliance. The ideal candidate is a hands-on leader who leads by example, communicates effectively, develops high-performing officers, and is committed to delivering outstanding customer service. This position requires flexibility, including the ability to work evenings, overnights, weekends, and holidays as business needs require.

Soft Skills:

· Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?

· Strategic Planning: Effective engagement, planning and execution of daily site responsibilities while meeting established deadlines. Can you effectively maintain labor efficiencies while balancing Signal’s commitments to the Client’s business needs?

· Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?

· Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Responsibilities:

· The Lead will be responsible for the overall quality of service to assigned accounts/clients.

· Developing officers for success to impact Client service quality, i.e., training, scheduling, site instructions, oversight, coaching, and communication, etc.

· Works to continuously improve the processes, quality of service, and operational efficiency.

· Ensures that all shifts are filled

· Daily review of activity and incident reports, communicating needs accordingly between guards and upper management.

· Responsible for overseeing the maintenance and condition of all Franchise equipment.

· Notifies Director of issues in the field, or internally, for timely leadership follow up.

· Monitors company policies, procedures through spot checks and inspections. Issues disciplinary action in accordance with the employee handbook.

· Responsible for fostering a positive working environment through feedback and recognition programs.

Requirements:

• High school diploma or GED
• Vaid California Guard Card
• Employment is contingent upon the results of background check and drug screen
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Adapt to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds
• Must have valid driver’s license and good driving record
• Must have reliable transportation