Shift Leader - The Ups Store

Job Description

Job Description

Shift Leader – The UPS Store (Multiple Long Island Locations)

Location: Long Island, NY
Job Type: Full-Time / Part-Time
Compensation: $18–$22/hour (based on experience) + performance incentives

We are a multi-location operator of The UPS Store with a strong focus on  team development, customer experience, and operational excellence . Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

We are looking for a  Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.

The Shift Leader is responsible for  running the shift , ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

• Lead and manage daily store operations during assigned shifts
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership mindset – takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

• Clear path for growth into  Store Manager or Unit Manager roles
• Performance-based incentives and recognition programs
• Structured training and ongoing development
• Team-oriented, fast-paced work environment
• Opportunity to be part of a growing multi-location operation

• Flexible scheduling available
• Weekend availability required