Customer Service Representative

Customer Service Representative

Pay: $18.00 - $20.00/hour (higher pay may be considered for candidates with experience working in an FAA Repair Station)

We are seeking a Customer Service Representative to join a growing team in a manufacturing environment. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced setting, and has strong communication and organizational skills.

This role is highly team-oriented, and cultural fit is extremely important. We're looking for someone who is energetic, personable, positive, and enjoys collaborating with others.

Responsibilities

• Communicate with customers primarily through email regarding repairs, status updates, and general inquiries
• Provide basic inside sales support
• Prepare and send repair quotes
• Monitor and update job status information for customers
• Perform heavy data entry and maintain accurate records
• Utilize Microsoft Office programs to manage customer and job information
• Work closely with internal departments to ensure excellent customer service

Qualifications

• Previous Customer Service Representative experience required
• Strong written communication skills with excellent attention to detail
• Proficient in Microsoft Office programs
• Accurate and efficient data entry skills
• Stable work history with demonstrated longevity in previous positions
• Positive attitude and strong interpersonal skills
• Ability to work effectively as part of a close-knit team

Work Environment

This position is located at a desk on a climate-controlled shop floor. Candidates should be comfortable working in a manufacturing environment while performing office-based customer service duties.