Financial Counselor, Patient Access

Employment Type: Full time Shift: Day Shift, Monday‑Friday, 8am‑4:30pm Location: Trinity Health Oakland Minimum rate of pay: $19.45 per hour. 100% On‑site position; benefits effective Day One. Competitive compensation package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long‑term Disability, Retirement savings plan with employer match, Tuition Reimbursement, and a Colleague Referral Program. Position Purpose Financial advocate for the patient and liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. Minimum Qualifications High school diploma or GED. Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services. Obtain National certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire. Understanding of basic billing and coding. Additional Qualifications (Nice to Have) Epic experience preferred. Knowledge of federal or state government agencies including Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle. Essential Functions Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements. Assists patients in financing, payment plans, financial assistance and all financial options through the organization. Audits bills for accuracy and edits for front‑end inaccuracies to increase collections and decrease write‑offs. Works closely with RSO and division leadership to improve collections. Experience in the Medicaid Application process. Working Conditions Standing / walking; occasional lifting of up to 30 pounds unassisted. Use of upper & lower extremities, bending, stooping, reaching, pushing, pulling. Work indoors under temperature‑controlled, well‑lit conditions. Occasional travel to patient homes or other work sites. Occasional transport, moving, positioning and ambulating patients. Our Commitment We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. #J-18808-Ljbffr Trinity Health Mid-Atlantic