Certified Pharmacy Tech (CPhT)

Certified Pharmacy Tech (CPhT)

Location: Brooklyn, NY 11217 Duration: 02 months Shift: 10:30 AM - 7:00 PM (30 mins break) NOTE: Looking for - Bilingual preferred, some retail experience.

Job Summary: The below stated information on the description has been designed to indicate the general nature and level of work to be performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Employees assigned to the job. Quality and Compliance issues must be reported to the Pharmacist In-Charge, Director of Quality Assurance and Training, and appropriate Management.

Skills:

• Must have the ability to read and interpret prescription documents.
• Must have the ability to read and interpret policies, procedures and guidelines.
• Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions.
• Must have the ability to write routine reports and correspondence, including entries in patient’s profiles in the Pharmacy Computer systems.
• Must have the ability to speak effectively with patients and staff members in English.
• Bi-lingual in English and Spanish highly desirable, (Creole in some specific areas).

Roles & Responsibilities:

• Works within the assigned Pharmacy location.
• Follows all Pharmacy Policy and Procedures.
• Processes medication orders or prescriptions; mixes pharmaceutical preparations, fills containers with prescribed medications and types labels for containers; assists pharmacists in preparing and dispensing medication.
• Operates and uses appropriate techniques within systems for storage, preparation and dispensing of medicinal agents and follows the Pharmacy policies regarding medication preparation and labeling.
• Follows Pharmacy policy and procedures for the reconciliation of controlled substances.
• Follows Pharmacy policy and procedures for the purchasing of pharmaceuticals and supplies.
• Prepares and processes prior authorization forms for ADAP, Positive Healthcare, Medicaid programs and other insurance plans, as appropriate.
• Assists patients in obtaining payment and/or medication supplies with the various Pharmaceutical Assistance Program (PAP).
• May be assigned the following Customer Service activities:
• Outbound/In Bound calls to and from patients based on their monthly medication cycle.
• Outbound calls to patients that have not refilled medication profiles within 35 days or longer.
• Data Processing-Process and bill monthly medication cycles.
• Data Processing of new prescriptions.
• Data input of new patient’s demographic information.
• Customer Service-Inbound calls regarding customer complaints, grievances or other customer service issues.
• Other In Bound calls related to providing Pharmacy Services.
• Performs each encounter in an efficient, courteous and professional manner. Functions as a primary resource in handling patients' non-clinical questions from routine to complex, while ensuring a high level of customer service and maximizing productivity.
• Interprets a variety of instructions based on computer application such as refills, status checks and general questions that may be asked by the patient. Resolves patient issues, ensuring accurate information is provided.
• Verifies and updates all patient information. Accurately enters prescription information into the Pharmacy computer system.
• Arranges delivery or will call a date with the patient when appropriate.
• Assists clients with insurance enrollment and provides referrals for other medical services.
• Utilizes all available resources, including electronic medical records (EMR) and other resources for verifying patient insurance information and additional patient demographics such as phone numbers and addresses.
• Effectively assess patient’s needs, requests additional help and escalates to pharmacists or appropriate leadership as needed.
• Maintains privacy and confidentiality as required by HIPAA, and departmental policy and guidelines.
• Consistently meets established productivity, scheduled adherence and quality standards, while maintaining a good attendance record.
• Adheres to departmental policies, procedures and processes.
• Collects patient specific data for prescription and billing processing including but not limited to third party payers, delivery preferences, allergies and additional information as required or requested.
• Accepts customer complaints and communicates to appropriate Pharmacy staff members, in addition to documenting according to policy.

Education:

• High school diploma or general education degree (GED).
• An Associate College degree or higher is desirable.
• Must have a minimum of one (1) year recent experience as a pharmacy technician or combination of education and experience may qualify.