Medical Receptionist

Job Description

Job Description

Practice: First Medical Associates

About Us:

First Medical Associates is a well-established primary care practice dedicated to providing exceptional adult care. Our Columbia office is a part of a growing network of locations committed to delivering top-notch healthcare services. We pride ourselves on our patient-centered approach, and our team is passionate about maintaining a welcoming and efficient environment for all patients.

Position Overview:

We are seeking a professional and friendly Medical Receptionist to join our Germantown office. This role is essential in ensuring a smooth patient experience from check-in to check-out. You will be the first point of contact for our patients, assisting them with electronic check-in, scheduling, and general inquiries. With our dedicated call center handling most incoming calls, you can focus on providing exceptional in-person service.

Key Responsibilities:

• Patient Check-In/Check-Out: Assist patients with our electronic check-in process, ensuring all information is accurate and up-to-date.
• Appointment Scheduling: Help patients schedule follow-up appointments and manage the flow of the waiting room.
• Customer Service: Greet patients with a friendly and professional demeanor, ensuring a welcoming environment.
• Bilingual Communication: Provide clear communication in both English and Spanish, assisting Spanish-speaking patients with their needs.We have a call center to handle most calls .
• Records Management: Use Athenahealth EMR to update patient information, process paperwork, and ensure records are maintained accurately.
• Support to Medical Staff: Assist medical staff with administrative tasks as needed, contributing to a smooth workflow.

Qualifications:

• Bilingual (Spanish/English): Fluency in Spanish is required to effectively communicate with our diverse patient population.
• Experience: Prior experience as a medical receptionist or in a similar role is preferred.
• Tech-Savvy: Comfortable with electronic medical records (Athenahealth EMR experience is a plus) and electronic check-in systems.
• Customer Service Skills: Strong interpersonal and communication skills, with a commitment to patient satisfaction.
• Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining a high level of accuracy.
• Team Player: Willingness to assist colleagues and contribute to a positive team environment.

Benefits:

• Career Advancement: Opportunities for growth and development within our expanding practice.
• Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, paid time off, and more.
• Work-Life Balance: Enjoy a supportive work environment with a predictable schedule.

How to Apply:

If you are a motivated, bilingual individual with a passion for patient care and a desire to grow with a dynamic team, we encourage you to apply! Please submit your resume and a brief cover letter highlighting your relevant experience.

This job description should attract candidates who are not only skilled but also aligned with the patient-focused mission of your practice.