IT Demand Coordinator

The Demand Coordinator drives technology requests through the demand intake lifecycle by analyzing submissions for business need, scope, completeness, dependencies, and readiness. This role helps ensure incoming requests are complete, accurately maintained, and ready for review by the appropriate business, technology, finance, and portfolio partners. The position applies sound judgment, data analysis, proactive stakeholder management, intake coordination, and request-readiness support to improve demand quality, visibility, and cycle time, without owning portfolio analysis, executive reporting, governance design, or transformation strategy.

Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them? (Typically 5 – 7)

 Demand Intake & Request Coordination

o Prepare incoming technology requests and enhancement submissions for Account Leads by organizing intake details, required documentation, and request-readiness information.

o Evaluate demand requests for completeness, required documentation, business context, and readiness for Account Lead review

o Coordinate intake discussions with business stakeholders and IT partners to capture request details, clarify scope, and prepare information for Account Lead review.

o Coordinate request routing to the appropriate technology, finance, and delivery partners for sizing, estimation, and evaluation.

o Maintain intake queues and ensure requests progress through established workflows.

o Provide status updates to stakeholders on pending and active requests. 40%

 Demand Tracking

o Ensure data accuracy, completeness, and consistency across demand repositories.

o Track requests through intake, readiness review, routing, and handoff to the appropriate evaluation or delivery owners.

o Maintain intake status, aging, completeness, and routing information to support demand visibility. 30%

 Stakeholder Communication & Coordination

o Coordinate discussions with business and IT partners for request-readiness.

o Communicate documented updates, next steps, and follow-up items to stakeholders based on direction from process, portfolio, or delivery owners.

o Escalate aging requests or missing information as appropriate.

o Maintain collaborative working relationships that support timely intake completion, routing, and request readiness. 15%

 Process Support

o Follow established intake procedures, documentation standards, and routing workflows as directed by process owners.

o Identify missing information, data-quality issues, or routing gaps and escalate them to the appropriate owner for resolution. 15%

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

 Strong intake coordination, organization, and follow-through skills.

 Ability to manage multiple requests and priorities simultaneously.

 Excellent written and verbal communication skills.

 Strong attention to detail and data accuracy.

 Ability to coordinate effectively with cross-functional teams and stakeholders to gather information, confirm next steps, and support request readiness.

 Proficiency in Microsoft Excel, PowerPoint, Word, and Teams.

 Ability to review request information for completeness, accuracy, status, aging, and follow-up needs.

 Customer-focused mindset with strong follow-through, accountability, and attention to request completion.

Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?

 Associate degree or equivalent relevant experience in Business Administration, Information Technology, Business Operations, or a related field required; Bachelor’s degree preferred.

 Minimum 2 years of experience in business operations, IT coordination, project coordination, request tracking, or workflow management preferred.

 Experience in administrative coordination, data entry, request tracking, customer service.