Help Desk Support Associate

The Remote Administration Team supports clients operating in highly regulated broker dealer environments, where precision, accountability, and customer trust are essential. We are looking for strategic thinkers and proactive problem solvers who deliver white glove, concierge level support while understanding the importance of compliance, risk awareness, and consistent service excellence. This team provides a premium, paid service with high touch expectations, supporting customers who rely on us as an extension of their business operations. Team members are exposed to a broad range of technology support within environments that require careful attention to security controls, documentation, and regulatory requirements. In this role, you will leverage strong critical thinking skills to diagnose and resolve issues efficiently, provide calm and professional customer service and collaborate closely with teammates to ensure consistent service delivery. You’ll be expected to approach support with a compliance first mindset while maintaining a seamless and responsive client experience. What you will do: • Provide end to end workstation and application support in compliance driven environments • Deliver professional, time sensitive support as part of a structured call queue

• Own ticket resolution, documentation, and escalation in the team queue
• Identify recurring issues and proactively resolve them to reduce risk and

disruption What you will have: • 4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments.

• Exceptional customer service and communication skills
• Intermediate to advanced administration of Windows operating systems,

including troubleshooting, configuration, and user support. • Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting. • Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments. • Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events.

• Proficiency with RMM, ticketing, and documentation platforms
• Intermediate knowledge of Microsoft 365, including the Admin Center, Entra

ID, Intune, Exchange, Defender, SharePoint, and Teams. • Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams. • Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows. • Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting. • Prior experience working within a Managed Service Provider (MSP) or multi client support environment. What it would be nice to have:

• Intermediate to advanced administration of Mac Operating Systems
• PowerShell scripting experience.

Compensation Range: The hourly range for this role is $30-35 per hour depending on experience, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations. #LI-Onsite About Us What we give you in return: Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: * Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. * Easy access to mental health benefits to meet our team members and their families where they are. * 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. * 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. * Paid parental leave to support all team members with birth, adoption, and foster. * Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. * Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group [ ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology. "Cetera Financial Group [" refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC

• Cetera Wealth Services LLC
• (f/k/a Cetera Advisor

Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions,

• or Cetera Investors
• All firms are

members FINRA/SIPC. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy [ for further details on what information we collect and the purposes for collection.