ASSISTANT SUPERVISOR VA

Assistant Supervisor

VIA Visually Impaired Advancement is seeking a part time Assistant Supervisor to work 24 hours per week. This position is primarily responsible for assisting the Director in the provision of efficient operation and management of the Buffalo VA switchboard.

Essential Functions:

• Maintain VA staff directories, switchboard resource databases, and emergency contact information; ensure accuracy and timely updates to support clinical operations and patient safety.
• Compile and manage medical staff on-call and after-hours schedules.
• Maintain and update hospital SOPs, policies, and procedures related to switchboard operations.
• Provide operational guidance to switchboard operators and communicate daily updates and operational changes.
• Serve as primary communication point of contact for VA leadership, managers, supervisors, and COR in the absence of the VA Director.
• Maintain emergency SOPs, including activation of hospital emergency codes, disaster notifications, and mass communication procedures in accordance with VA policy.
• Conduct quality assurance monitoring of switchboard operations to ensure service standards, accuracy, and responsiveness in accordance with VA policy and contract requirements.
• Monitor switchboard operations for compliance with VA policies, HIPAA privacy standards, and communication protocols; identify and address operational issues.

Additional Responsibilities:

• Prepare and distribute daily announcements, schedules, and patient lists.
• Collaborate with clinical departments, emergency management, and administrative staff to support effective hospital-wide communication.
• Review and forward code logs weekly to the nursing department

Competencies:

• Proficient in the use of Microsoft Office Suite and possess strong technical skills
• Demonstrates good judgement of situations and priorities that need to be brought to the Director's attention
• Demonstrates ability to recognize the need for and implement process improvement
• Demonstrates ability to initiate and utilize technology to improve departmental performance
• Demonstrates ability to accept and implement change
• Demonstrate excellent internal and external customer service
• Demonstrate detail orientation in completion of duties
• Comfortable communicating with individuals in crisis or experiencing high levels of stress
• Maintain confidentiality and professionalism in a fast paced environment
• Ability to problem solve and effectively manage time in an environment where priorities consistently change
• Demonstrate a commitment to ongoing learning and development
• Apply agency standards in performance of position duties

Qualifications:

• One year of switchboard operation in a hospital setting or related experience
• Six or more months of supervisory experience
• High school diploma or equivalent

VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call Human Resources.