HSPD-12: Government Badging & Credentialing Specialist (Houston, TX.*)

Company Description Citizant is a leading provider of professional IT services to the U.S. government. We address pressing challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services with a focus on the U.S. Departments of Homeland Security and Treasury. We hire only ethical, talented, passionate, and committed “A Players” who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. Citizant retains a collaborative, supportive, small‑company culture where team effort is valued above individual contributions. Job Type Full-time Duties and Responsibilities Enrollment Process Management Schedule appointments and/or service walk‑ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets. Answer phone calls and email inquiries related to PIV credentials and access control matters. Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation. Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy. Documentation and Data Collection Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure all required documents and forms are completed and submitted in accordance with established guidelines. Verification and Authentication Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to verify applicants' identities before proceeding with enrollment. Data Security and Privacy Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure. Communication Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process. Manage escalations by listening, understanding, and responding to customer needs and expectations. De‑escalate problematic customer concerns, maintaining a calm, friendly demeanor. Recordkeeping Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking the status of new applicants, contractors, and federal employee files. Compliance and Training Stay current with relevant policies, regulations, and procedures related to PIV card enrollment. Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills. Requirements Required Competencies Experience with Microsoft Excel for data management, coordination, and reporting. Ability to adapt to changing security procedures and requirements. Prior experience in a similar role, customer service, or administrative position may be advantageous. Attention to detail and strong organizational skills. Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Attend local hiring events 3-4 times a month (frequency may vary depending on business needs). Perform other job‑related duties as assigned. Physical Requirements The role primarily involves sedentary work. There may be occasional instances of stair climbing. Periodic standing and/or walking for extended durations may be required. Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25-30 pounds. Requires typing for most of the day. Effective communication requires frequent periods of talking and listening. Education High School diploma, GED certification Clearance Requirement U.S. citizenship is required. Active Public Trust/MBI clearance or the ability to obtain one. Benefits Health and Welfare (H&W) benefit Medical, dental, and vision insurance Life and Disability Insurance 401(k) Generous Paid Time Off (PTO) Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Salary: $18.29 #J-18808-Ljbffr Citizant