Overnight In Room Dining Supervisor

Job Opportunity at Fairmont Austin

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Job Description

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offers professional, engaging and friendly service
• Maintain a professional presentation at all times
• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining
• Assist employees as needed to ensure the best possible service
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards
• Maintain established controls for stock with pars and orders
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock
• Assign side work and record attendance
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees
• Supervise all In Room Dining colleagues
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

• Excellent communication skills.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Must have minimum of 2 years' experience in Room Service.
• Must have knowledge and understanding of Food & Beverage, incl. Wines and Liquors.
• Must have strong PC skills in meeting administrative requirements.
• Previous point of sale system experience required - Micros is an asset
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V