Service Advisor

Job Description

Job Description

Job Title: Service Advisor

Reports To: Service Manager

Job Description

We are seeking an experienced Service Advisor to join our team. Prior Service Advisor or automotive service industry experience is required.

Responsibilities:

• Greet customers professionally as they enter the service area.
• Determine repair needs by discussing vehicle performance concerns with customers and/or conducting a visual inspection of the vehicle. Prior experience accurately diagnosing customer concerns and documenting repair needs is required.
• Estimate repair costs and prepare itemized work orders, including parts and labor charges. Previous experience preparing repair estimates and service write-ups is required.
• Answer customer inquiries in person and over the phone in a professional and courteous manner.
• Answer all incoming calls to your desk phone. If a call is missed, listen to voicemail messages and return customer calls the same day. Prior customer service experience in a fast-paced environment is required.
• Communicate with customers daily through phone calls, text messaging software, and in-person interactions to provide updates regarding their vehicles. Previous experience managing customer communications throughout the repair process is required.
• May perform minor adjustments or repairs when necessary.
• Ensure repair orders are written and closed in a timely manner.
• Close repair orders promptly upon completion of work and notify customers immediately when their vehicles are ready for pickup.
• Work cooperatively and professionally with all team members.
• Ensure Customer Satisfaction Index (CSI) scores meet or exceed company standards.
• Maintain the company's established minimum standards for labor and parts gross profit.
• Comply with all company policies regarding non-discrimination and harassment.
• Treat customers and members of the public courteously, professionally, and without discrimination at all times.
• Perform other duties and responsibilities as assigned.

Qualifications

• Prior Service Advisor experience is required.
• Automotive dealership or automotive repair facility experience is strongly preferred.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask and manage a high-volume workload.
• Experience preparing repair orders, estimates, and customer updates.
• CDK experience is a plus.

Benefits

Employees (and their families) are eligible for medical, dental, vision, short-term disability, long-term disability, and basic life/AD&D insurance after 90 days of employment.

Car Pros sponsors 80% of employee-only basic medical (Kaiser Permanente), dental, and vision insurance premiums. Employees are responsible for dependent coverage costs and any voluntary benefit elections.

Employees are eligible to enroll in the company's 401(k) plan after one year of service.

Employees accrue one hour of paid personal time off for every 30 hours worked.

Schedule

This is a full-time position requiring open availability Monday through Sunday.

Compensation

Pay: $60,000 - $100,000 annually, based on experience.