Associate Store Leader - Union Square, NYC

Associate Store Leader

Warby Parker is searching for an Associate Store Leader to help drive our retail operations and provide top-notch customer service. We rely on our talented Associate Store Leaders to use their exceptional leadership skills and business savvy to support their team's performance and drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, and Advisors, all while executing processes and procedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on!

What you'll do

Embody and communicate Warby Parker's values and brand philosophy to customers and teammates alike

Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape

Manage scheduling, time-off, and payroll for all Advisors

Act as the in-store troubleshooting expert for our point-of-sale system

Oversee inventory management and processes

Coach our Systems and Operations team members through skills development and process trainings

Conduct team members' biannual performance reviews with the Store Leader and Sales Manager

Implement initial and ongoing learning and development programs for the store team

Provide the absolute best service to each and every customer

Continually offer direct feedback and support to your teammates on the sales floor

Create an inclusive workplace culture by treating all teammates and customers with respect

Who you are

Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer

Confident leading a team, selling, overseeing operations, and driving financial performance

An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results

Successful holding others (and yourself!) accountable and establishing trust among direct reports

Exceptionally organized and proactive

A collaborative team player with strong interpersonal and communication skills

An out-of-the-box thinker and resourceful problem-solver when faced with challenges

Able to create and share a compelling vision that inspires and motivates your team

Unflappable and positive, reflecting Warby Parker's core values in your behavior and attitude

A top performer in previous roles

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Job Info

• Job Identification 2962
• Job Category Store Leadership
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 10003 (On-site)
• Minimum Rate/Salary 32.00
• Maximum Rate/Salary 40.00