Care Coordinated Products (CCP) Support Specialist

Job Description

Job Description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued.

Medica’s Care Coordinated Products (CCP) Support Specialist is responsible for supporting care coordination processes and documentation. Our Support Specialists serve as subject matter experts and manage a variety of administrative functions, including but not limited to:

• Receiving, managing, and entering authorizations and referrals from internal and external partners
• Managing care coordination and waiver assessment processes, including data entry
• Managing email inboxes and responding to inquiries
• Collaborating with internal stakeholders and cross-functional team members on ad-hoc requests or projects as assigned

Required Qualifications

• High school diploma or an equivalent combination of education and work experience
• 2+ years of related work experience

Preferred Qualifications

• Knowledge of Care Coordinated Products (CCP)
• Proficiency in Microsoft Office applications (Word, Outlook, Excel)
• Strong organizational skills with the ability to manage competing priorities
• Attention to detail and accuracy to meet required quality measures and standards
• Demonstrated time management skills and ability to meet deadlines with quick turnaround times
• Ability to work independently and apply strong problem-solving skills
• Strong interpersonal skills, along with excellent verbal and written communication skills
• EMR/EHR experience

This position is an Office role, which requires an employee to work onsite at our Minnetonka office, on average, 3 days per week.

The full salary grade for this position is $41,300-$70,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $41,300-$61,950. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.