Insurance Specialist - Billing/ Follow Up

Overview It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role each Compass team member serves, the goal is the same: to provide the best care possible for every one of our patients. Compass Oncology is seeking an Insurance Specialist to join their team. Our team of Insurance Specialists work tirelessly to ensure insurance companies reimburse for stated coverage and keep patient out‑of‑pocket costs as low as possible. A person who is comfortable on the phone, has experience and knowledge of insurance companies, EOBs, and medical terminology will succeed in this role. Experience in AR and insurance follow‑up is preferred. If you would like to be an advocate for patients, we want to hear from you! Job Details Employment Type: Full-Time, 40 Hours M-F Location: Central Business Office (Vancouver, Washington) Salary Range: $20.75 - $32.84 per hour Job Scope Under general supervision, responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving billing problems, and answering routine and non‑routine account inquiries. Follows standard procedures and pre‑established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Monitors delinquent accounts and performs collection duties Reviews reports, researches and resolves issues Reviews payment postings for accuracy and ensures account balances are current Works with co‑workers to resolve insurance payment and billing errors Monitors and updates delinquent account status Recommends accounts for collection or write‑off Contacts patients to secure past‑due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations Answers patient payment, billing, and insurance questions and resolves complaints May refer patients to Patient Benefits Representative to set up payment plans Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records Performs other duties as requested or assigned Qualifications Education: High School diploma or equivalent required. Experience / Training: Minimum 2 years of combined medical billing and payment experience Demonstrated knowledge of state, federal, and third‑party claims processing Knowledge of state and federal collections guidelines Physical Demands Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Benefits Compass Oncology offers a full suite of competitive benefits that support physical, mental and financial well‑being. Medical, Dental, Vision, Life and Disability HSA and Flexible Spending Accounts Critical Illness, Hospital, and Legal Plans PTO and Holiday Plans Retirement Savings Plans Robust Wellness Program and Incentives EAP Perks Jeans Fridays! Equal Opportunity Employer The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. #J-18808-Ljbffr Compass Oncology