Luxury Spa Hospitality Concierge Franklin - Full Time

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Wellness resources
• Free food & snacks
• Free uniforms

Woodhouse Spa – Franklin
Love people? Love wellness? Know how to make someone feel genuinely welcome? You may be exactly who we’re looking for.

At Woodhouse Spa Franklin, luxury is about more than beautiful surroundings. It’s about how we make people feel.

From the moment a guest walks through our doors, our Spa Concierge team sets the tone: warm, polished, attentive, and genuinely happy to help. We’re looking for someone who brings great energy, natural hospitality, and attention to detail to everything they do. Someone who can create a calm experience for our guests while confidently keeping a busy front desk running beautifully behind the scenes.

WHAT YOU’LL DO

As a Spa Concierge , you’ll be at the heart of the guest experience. You’ll:

• Welcome every guest with warmth, confidence, and genuine hospitality
• Guide guests through a seamless check-in and check-out experience
• Manage appointments, scheduling, phones, and guest requests with professionalism
• Help guests discover services, enhancements, memberships, and retail products they’ll love
• Anticipate needs and look for those little opportunities to make someone’s visit extra special
• Keep our front desk and guest areas polished, organized, and spa-ready
• Support special events, promotions, and memorable guest experiences
• Work closely with our massage, esthetics, and leadership teams to keep each day running smoothly

YOU’LL THRIVE HERE IF YOU…

• Genuinely enjoy taking care of people
• Are warm, outgoing, polished, and professional
• Notice the details others might miss
• Can stay calm, gracious, and solutions-focused when things get busy
• Are comfortable learning scheduling and point-of-sale technology
• Enjoy recommending products and experiences based on what a guest needs
• Love wellness, beauty, hospitality, or luxury service
• Believe being a great teammate matters just as much as being great at your own job
• Are available to work weekends and understand that they’re an important part of the spa industry

Hospitality, spa, salon, retail, hotel, restaurant, or other guest-facing experience is a plus.

WHY WOODHOUSE?

Because this isn’t just another front desk job.

You’ll work in a beautiful luxury spa environment surrounded by people who care about creating exceptional experiences—for our guests and for one another.

What you can look forward to:

Competitive compensation
Spa and wellness perks
A supportive, team-centered environment
Training and professional development
Opportunities to grow and advance
A workplace built around hospitality, professionalism, and heart

WELLNESS BEGINS WITH YOU.

If you’re the person who remembers someone’s name, notices when they need help, loves making people feel special, and takes pride in creating an exceptional experience…

We want to meet you.

Woodhouse Spa – Franklin, Tennessee

Apply today and come experience what it means to be part of Woodhouse.