Office Assistant - Cancer Infusion

Overview Check in and check out patients, verify insurance eligibility, maintain patient registration records, greet and answer multi‑phone lines, schedule or reschedule appointments, create and schedule referrals, complete chart preparation, and provide patient information. Responsibilities Ensure all patients' registration and demographics information is accurate and updated. Complete check‑in and check‑out processes in a timely manner. Collect payments from patients for appointments, forms, and past‑due balances. Monitor and adjust daily schedules, including rescheduling due to doctor absences. Prepare and print chart documents (consents, receipts, visit summaries). Promote the Riverside Care Difference through exceptional customer service. Greet all patients with eye contact and a smile, acknowledging them promptly. Manage patient expectations with clear explanations. Use good telephone etiquette, including a 4‑part greeting and a 3‑ring guideline. Practice warm transfer and proper on‑hold techniques. Maintain referrals and insurance information; obtain and attach referrals with approved authorizations. Obtain insurance authorizations as needed. Recommend process improvements to the practice manager. Maintain appearance and cleanliness of the reception area. Participate actively in team huddles and staff meetings. Float to other practices within the region as needed to provide support. Qualifications High School Diploma or GED. Minimum 1 year of medical office experience (preferred). #J-18808-Ljbffr