Dispatcher

Impact Fire Services

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

What You'll Do:

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
• Follow-up on current customer jobs to make sure they are completed to the customer's satisfaction.
• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
• Manage service level expectations which include the technician's arrival & departure times, job quoting and providing timely updates.
• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
• Track customer paperwork and submit timely and accurately.
• Work cross functionally with other teams and departments.
• Answering phone calls and email messages and providing support to our customer base.

Qualifications and Requirement:

• Strong background in customer and interpersonal communication skills.
• Proficiency of MS Office: Outlook, Excel, Teams.
• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.
• Ability to analyze and revise operating practices to improve efficiency.

Ideal Candidate Will have:

• Strong verbal and written communication skills (Strong Phone Skills)
• Professional
• Sense of urgency
• Detail oriented
• Production/Task focused
• Ability to multitask
• Time management skills
• Problem solving skills
• Team player

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.