Product Cancellation Specialist

Kocourek Ford is looking for a Product Cancellation Specialist. This person should have organizational skills and work well in team atmosphere

1. Process and Post Cancellations
- Handle cancellation requests from lien holders and customers promptly and accurately.
- Verify cancellation reasons and documentation provided.
- Update system records to reflect cancellations and initiate refund processes as needed.
- Follow up on outstanding cancellation requests to ensure timely resolution.

2. Document Collection for Cancellations:
- Maintain organized records of all cancellation-related documents.
- Verify the completeness and accuracy of documentation required for cancellations.
- Coordinate with other departments or external parties to obtain missing documents if necessary.

3. Refund Check Processing:
- Prepare and issue refund checks for cancellations to customers or lien holders.
- Ensure compliance with company policies and regulatory requirements.
- Maintain accurate records of refund transactions and associated documentation.

4. Maintaining Schedules and Reconciliations:
- Regularly update schedules and reconciliations for vehicle service contracts and insurance products.
- Identify and resolve any discrepancies or variances in a timely manner.
- Communicate with relevant stakeholders regarding reconciliation issues or adjustments.

5. Recording Insurance Products in Wisconsin Log:
- Record details of new insurance products and cancellations in the designated log for compliance with Wisconsin regulations.
- Ensure accurate and timely reporting of all relevant information

6. Posting Finance Reserve Payments:
- Receive and process finance reserve payments according to established procedures.
- Accurately record payments in the system and reconcile accounts as necessary.
- Communicate with finance partners or other stakeholders regarding payment-related issues.

7. Calculating and Posting Reserve Charge backs:
- Calculate reserve charge backs accurately based on established criteria.
- Post charge backs in the system and record them in the designated charge back spreadsheet.
- Maintain documentation and records of all charge back transactions for audit and reporting purposes.

Requirements: Valid driver's license and complete a per-employment drug screen.

Kocourek Automotive is an Equal Opportunity Employer. Kocourek Automotive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.