Retail Keyholder, SANDRO Meatpacking District

New York, New York, United States Keyholder As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. What You’ll Do Leadership & Supervision Lead and supervise the team in the absence of the Store Manager/Assistant Manager. Assist with daily operations, including cash handling, opening/closing, and KPI tracking. Provide exceptional customer service with product knowledge and personal recommendations. Build and maintain a client book, fostering relationships and loyalty. Achieve sales targets through outstanding service and brand values. Address customer service issues promptly and professionally. Store Operations & Visual Merchandising Maintain high store standards, ensuring a welcoming and organized environment. Oversee stock replenishment to align with demand and visual standards. Support new hires and encourage team development, promoting a growth‑focused culture. Motivate the team to meet sales goals, fostering a results‑oriented environment. Brand Experience & Client Engagement Create an inclusive, personalized shopping experience, welcoming clients to our collections. Guide clients through their shopping journey, meeting their unique needs. Who You Are 1+ year of experience in retail or customer service, with supervisory experience preferred. Enthusiastic about providing exceptional customer service and working in luxury retail. Knowledgeable and passionate about fashion trends. Excellent communication skills, with a friendly, approachable, and persuasive demeanor. Adaptable and open to pursuing a career in retail management. Social media presence is a plus but not required. Flexible availability, including evenings, weekends, and holidays, is required. Benefits and Compensation Competitive base hourly pay of $18 – $23 USD, with individual commission and sales incentives. Additional benefits include a 50% shopping discount, seasonal wardrobe offering, cell phone contribution, voluntary health plan, 401(k), paid time off (including holiday pay), paid parental leave, and pet benefits. Employees also have access to the Employee Assistance Program (EAP) and MAVEN Family Planning. In addition, participate in our Retail Stylist Program for product knowledge training and career development. #J-18808-Ljbffr SMCP NORTH AMERICA (US, CANADA)