Sales Support Administrator

divh2Sales Support Administrator/h2pInstron is a global organization that designs, manufactures, sells and services mechanical testing systems./ppOur systems are trusted by 95% of the worlds largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development./ppThe Sales Support Administrator for the Americas Sales organization provides administrative support to all members of their assigned team and shares accountability for their assigned teams sales quotas. Sales Support Administrators play an important role in ensuring customer satisfaction through the accuracy and efficiency of their work. They often act as a liaison on behalf of their assigned sales team and customers when dealing with other departments to ensure customers needs and demands are being met./ppPrincipal Duties Responsibilities:/pulliPerforms administrative duties that may encompass scheduling customer visits for Sales Engineers, qualifying leads for systems and accessories inquiries, assisting in quotation follow-up with customers, creating quotations with assistance of your Sales team, facilitating mail/email campaigns, executing sales product seminars and the mailing of product literature and promotional items to customers./liliAccurately processes orders and oversees the order process by handling the review of purchase order terms, communicating the order acknowledgement, order status, delivery details and ensuring that all relevant order details are updated within our CRM systems./liliAssists in the creation and submission of customer proposals while working with the Contracts Administrator./liliHandles a wide variety of situations and conflicts by effectively communicating the needs and concerns of the customer which may require escalation when appropriate./liliProvides sales telephone queue coverage by screening incoming telephone calls and answering customer inquiries on pricing, product lead times, delivery status, and any shipping or service issues related to orders./liliMaintains purchase orders, customer documents and files in accordance with our ISO guidelines while ensuring the data integrity of our CRM system./li/ulpKnowledge, Skills, Ability Required:/pulli3 - 5 years of prior administrative experience and Associates degree preferred./liliPrior customer support experience, fielding and resolving inquiries in a well-structured professional manner./liliAbility to follow directions accurately and finish tasks in a timely manner./liliSolid written and verbal communication skills./liliStrong organizational skills, attention to detail, problem solving and solid judgment are essential./liliTelephone and interpersonal skills are required to ensure calls are managed in a timely, friendly and courteous manner./liliCollaborates with a diverse group of individuals while showing independence in balancing and prioritizing their requests./liliRequires experience at handling multiple work assignments concurrently and independently./liliAbility to adjust readily to change and adapt as needed./liliForging strong relationships with customers./liliExtended hours on an as needed basis./liliProficient in using MS Office Applications; such as Word, Excel, Outlook and PowerPoint./li/ulpWorking Conditions: Office environment/ppReporting Relationship: Reports to Sales Support Manager/ppCompensation Information:/ppThis position has a starting salary range of $29.00 to $32.00 per hour. Pay is determined by several factors, including a candidates experience, relevant skills, and qualifications./ppITW is an equal opportunity employer. We value our colleagues unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential./ppAs an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship./ppAll qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws./p/div