Market Manager

Market Manager Tier II

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: "Customer Inspired" isn't our slogan — it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer's lives. It's a challenging goal, but we have a winning team that is looking to grow. As a Market Manager Tier II, you will be responsible for achieving domination in sales, revenue, and customer satisfaction across your designated market. You will lead both retail and enterprise sales efforts while overseeing the day-to-day operations of your market. This leadership role is accountable for the development of staff, operational execution, and delivering a world-class customer experience.

Responsibilities: What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Cross-train and develop staff skills, including succession planning. Hire, train, and provide performance feedback to employees as second-in-command of the market. Lead the sales team to achieve or exceed gross, deactivation, and net sales goals. Ensure all customers are helped in a timely manner by managing wait times using the 'all hands on deck' approach and other methods. Ensure compliance with corporate policies and procedures as measured by exceeding Retail Audit performance standards. Manage inventory processes and ensure the store remains stocked and organized. Optimize the customer experience through strategic scheduling and management of employee attendance, occurrences, and overtime using Kronos. Oversee all back office operations to support achievement of both daily and long-term store goals. Perform additional duties as assigned.

This position is an exceptional introduction to strategic retail and market leadership, as there is plenty of room to grow and learn from outstanding individuals in the field. From Market Manager you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications: What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our retail market team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement. In addition to that, we require: Two years of business experience. At least one year of C Spire retail experience with a strong record of success and demonstrated leadership abilities. Excellent oral and written communication skills. Professional appearance and demeanor. Strong sense of urgency and interest in working in a technology environment with a passion for learning new trends. Demonstrated ability to lead a sales team and manage store performance while delivering a high-quality customer experience in a fast-paced environment. We will give special consideration to candidates who have: Two years of C Spire retail experience with demonstrated leadership experience and increasing responsibility. A College degree.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer: Competitive Compensation Package Blue Cross Blue Shield Health Insurance Tuition Assistance Programs Complimentary Wireless Service & Device* 401k Match Teladoc Telemedicine WellBeacon Wellness Program Paid Talent Referral Opportunities Tailored learning paths for every position

Physical Requirements and Working Conditions Must be able to work some evenings and Saturdays. Occasional overnight travel may be needed. Must be able to stand for long periods, lift at least 40 lbs. of material, and use a computer keyboard and/or mouse while viewing a screen. *Complimentary wireless service and device available to team members in our wireless footprint.