Controller

Job Description

Job Description

CONTROLLER

International House Hotel | New Orleans
Reports to: General Manager
Department: Finance & Administration
Classification: Exempt (FLSA) | Full-Time

A Boutique Hotel Like No Other

“New Orleans practically begs you to stay in a boutique hotel, and the ‘boutique-iest’ is International House.” – Condé Nast Traveler

International House is a nationally recognized boutique hotel and joyful tribute to New Orleans. Beautiful design, cheerful hospitality, and our unique marketing voice create a memorable guest experience and a great place to work. The building was the first World Trade Center in the world. The hotel was the first boutique hotel in New Orleans. Loa was the first modern cocktail bar. A new restaurant is coming soon. Special event programming is better than ever. And, we are adding exciting new uses in the impossibly handsome architecture immediately adjacent to us to distinguish the hotel even more and celebrate our 28th birthday.

As Controller , you are a financial leader, strategic partner, and detail-oriented problem solver who protects the financial health of International House. You oversee accounting operations, cash flow, accounts receivable and payable, group billing, credit management, and financial reporting. Working closely with the General Manager, hotel operations, sales, revenue, and ownership, you ensure financial accuracy, disciplined controls, timely reporting, and responsible stewardship of the hotel's resources. You balance the creativity and individuality of boutique hospitality with the structure, accountability, and precision required to operate a successful business.

At International House, exceptional hospitality and strong financial stewardship go hand in hand.

WHAT YOU'LL DO

Lead Financial Operations

• Use M3 to maintain accurate books and records for the hotel, including rooms, bar, and conference center operations.
• Oversee hotel accounting functions, including accounts receivable, accounts payable, payroll transactions, treasury, and sales tax calculations and payments.
• Review agreements and initiate applicable fee distributions.
• Maintain and update company cash flow projections to support informed financial decisions.
• Establish the annual budget and provide ad hoc financial analysis as needed.
• Maintain accurate financial records and ensure accounting processes are completed in a timely and organized manner.

Protect Revenue & Manage Receivables

• Maintain accounts receivable at or below 3% more than 30 days past due.
• Oversee group billing, master account reconciliation, invoice distribution, and timely follow-up on outstanding balances.
• Post deposits and accounts receivable payments accurately and promptly.
• Lead structured collection efforts and proactively resolve past-due accounts.
• Review and respond to chargebacks within 24 hours, providing monthly summaries with supporting documentation.
• Submit detailed month-end accounts receivable reports to ownership.
• Bill and reconcile guest walk situations and ensure PM accounts are reconciled and closed within 30 days when unpaid.
• Manage FIT billing and voucher follow-up to ensure timely payment.
• Process and reconcile travel agent commissions weekly.

Oversee Cash Flow & Credit

• Review and approve direct bill applications, verify references, and mitigate credit exposure.
• Monitor advance deposit schedules, cutoff dates, billing milestones, and other payment requirements.
• Maintain organized daily credit card and parking audit documentation.
• Review receivables aging and implement proactive follow-up to protect cash flow and financial performance.
• Monitor treasury activities and maintain visibility into cash positions and anticipated obligations.

Deliver Accurate Reporting & Support Ownership

• Prepare regular investor and lender reporting for assigned hotel entities using M3, including summary and departmental income statements, summary balance sheets, and statements of cash flows.
• Prepare books and records for assigned entities and coordinate with the hotel operations CPA firm on entity tax returns and K-1 distributions.
• Respond to investor financial questions, including inquiries regarding K-1 distributions, and coordinate with investors' CPA firms as needed.
• Maintain reporting accuracy, completeness, and consistency across assigned entities.
• Support ownership and management with financial information, analysis, and reporting needed to evaluate performance and make informed decisions.

Lead with Purpose

• Participate in leadership meetings as the financial voice of the property.
• Partner with hotel operations, sales, revenue, and other departments to promote sound financial decisions without compromising brand standards or guest experience.
• Execute special projects and initiatives as assigned by the General Manager.
• Enforce company policies and uphold professional appearance and conduct standards.
• Model accountability, urgency, integrity, and ownership.
• Foster a collaborative team culture while maintaining appropriate financial discipline and internal controls.

WHAT MAKES YOU SUCCESSFUL

You are:

• A financially minded leader who understands the relationship between accounting accuracy, cash flow, and hotel profitability.
• Highly organized and able to manage multiple financial priorities in a fast-paced hospitality environment.
• Detail-oriented, analytical, and committed to accurate, timely reporting.
• Proactive in managing receivables, collections, credit exposure, and financial risk.
• Comfortable working with financial systems, reconciling accounts, analyzing results, and communicating financial information.
• A trusted partner to ownership, management, and hotel department leaders.
• Accountable, resourceful, and calm under pressure, with a strong sense of urgency and follow-through.
• Able to balance the creativity and individuality of boutique hospitality with structured financial oversight.
• Committed to protecting the hotel's financial performance while supporting exceptional hospitality.

QUALIFICATIONS

• Three or more years of hotel accounting or Controller experience; boutique or independent hotel experience preferred.
• Strong knowledge of hotel property management systems and accounting platforms; M3 experience preferred.
• Advanced understanding of accounts receivable aging, group billing, revenue controls, and reconciliation processes.
• Proven experience in collections, credit risk management, and cash flow oversight.
• Experience preparing financial statements, budgets, cash flow projections, and management or ownership reports.
• Familiarity with entity accounting, tax return coordination, investor reporting, and K-1 distributions preferred.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to manage multiple deadlines while maintaining accuracy, confidentiality, and attention to detail.
• Ability to collaborate effectively across departments and communicate financial matters clearly to both financial and non-financial stakeholders.

WHAT SUCCESS LOOKS LIKE

• Clean accounts receivable aging reports and disciplined collection practices.
• Strong, predictable cash flow and proactive credit management.
• Accurate and timely financial reporting for management, ownership, investors, and lenders.
• Reliable accounting records, reconciliations, and month-end reporting with no unexpected surprises.
• Effective reservation, billing, deposit, and revenue controls.
• Timely investor communications and coordinated entity reporting.
• Trusted financial leadership that supports responsible decision-making across departments.

OUR VALUES

At International House, we believe hospitality begins with people.

We celebrate individuality, authenticity, creativity, and genuine connection. We are committed to creating an inclusive workplace where every employee feels welcomed, respected, and empowered to contribute their unique perspective.

We also believe creativity and accountability coexist. The Controller plays an essential role in protecting our financial health, supporting our team, and ensuring that our distinctive hospitality experience is built on a strong operational foundation.

A Final Note

This description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Responsibilities may evolve to meet the needs of the business.

International House Hotel (My Favorite Hotel LLC) is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an equitable, inclusive workplace where everyone has the opportunity to thrive.