Carrier Performance Representative

Job Description

Job Description

Job Title:

Logistics Specialist - Middle Mile Carrier Performance & Escalations

Job Description

We are seeking a Logistics Specialist who will contribute to the development of a world-class logistics process, ensuring timely delivery of goods at the best cost. This role involves working on high-level strategy and design, as well as implementation, to support our transportation network's carrier partners in delivering freight efficiently and effectively.

Responsibilities

• Identify and resolve performance score discrepancies within the transportation services network carrier base.
• Partner with teams to drive process improvements that enhance service, iterate technology, and foster carrier performance engagement and growth.
• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards to inform key business decisions across customer-facing programs.
• Extract and manage data from numerous databases using tools such as Excel, QuickSight, Hubble, and SQL.

Essential Skills

• 1-3 years of experience in dispute resolution, transportation, customer support, or operations within a B2B environment.
• Proficiency in entry-level Excel, Microsoft Office, and basic computer skills.
• Effective communication skills with carriers and strong problem-solving abilities.
• Experience in managing large data sets to drive performance and process improvements.
• Basic knowledge of SQL.

Additional Skills & Qualifications

• High school diploma or equivalent is required.
• Preferred: 1+ years of experience in program management, logistics, operations, supply chain, transportation, or equivalent experience.
• Preferred: 1+ years of management experience.

Work Environment

This position is operationally focused with no phone work required. The role involves working with large data sets and utilizing SQL and other data management systems. The work environment is dynamic and focused on continuous improvement, with opportunities for career growth based on business needs.

This is a Contract position based out of Nashville, TN.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Nashville,TN.

This position is anticipated to close on Sep 28, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.