Budtender

Qualla Enterprises Budtender

Provide excellent customer service to dispensary patrons

Qualla Enterprises, LLC is dedicated to utilizing the medicinal benefits of cannabis to promote wellness and economic independence within the Eastern Band of Cherokee Indians community. Our seed-to-sale approach ensures high safety, quality, and integrity standards, setting us apart from others in the industry. We strive to provide our community with access to a natural alternative to traditional medicine while creating well-paying jobs and advocating for legislation recognizing the medicinal potential of cannabis.

The Budtender is an entry-level position within the Qualla Enterprises, LLC organizational structure and is established to provide superior customer service to all patrons of the company. This position will interact directly with customers, providing knowledge of all products to and submitting orders for patrons effectively and efficiently.

Reports to: Retail Manager

Supervises: none

Pay Grade/FLSA Status: H7/Non-exempt

Qualifications:

• 1 year customer service experience preferred.
• Must be able to pass a comprehensive background check.
• Must be 21 years or older.

Duties/Responsibilities:

• Greet guests and make suggestions on product choice that best fits guest needs.
• Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
• Interact with dispensary customers effectively and professionally.
• Participating in the upselling of products to assist in reaching the company set monthly sales goal.
• Assist customers by providing information and resolving their complaints.
• Maintain up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
• Participate in the Budtender Training Program to continually improve knowledge of cannabis and cannabis products.
• Answers customer's questions concerning price, and use of merchandise.
• Provide knowledge of all products offered by Qualla Enterprises, including general components and best usage.
• Increase knowledge of Qualla Enterprises' products through sampling program (at least 2 samples provided weekly).
• Maintain cleanliness and organization of retail space and counters.
• Enter customer orders into the POS system accurately and efficiently.
• Guide customers through retail space.
• Ensure that all orders are processed and reconciled at end of shift.
• Maintain confidential and sensitive customer information.
• Answer telephones and direct calls as needed.
• Other duties as assigned.

Knowledge, Skills, Abilities:

• Basic computer/POS operational skills
• Excellent organizational and communication skills
• Working knowledge of EBCI, state, and federal laws applicable to sales and medical cannabis.
• Ability to adapt to a constantly changing environment.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service skills.
• Strong problem solving and critical thinking skills.

Physical Demands:

• Must be able to kneel, stoop, bend, grasp, reach, twist.
• Must be able to be on feet for an 8-hour shift.

** The above list is not an exhaustive list of all job duties, requirements, and physical demands. Qualla Enterprises, LLC reserves the right to adjust the above job description as necessary. **

Salary: $16 - $20 per hour