Information Security Analyst

Provide Tier 2 support to the Florida Scholars Academy program Analyze the usage of FLVS systems and respond to actionable findings Investigate reports of suspicious behavior and respond accordingly Attend daily team standup meetings Respond to security incidents, working with incident response leads to determine root cause Provide daily reports of findings and remediations Investigate and resolve incidents from users in ServiceNow Review security event logs and alerts, escalating to engineers when necessary Communicate updates to stakeholders regularly and respond to inquiries Document new processes and update existing documentation Requirements Associate’s degree in computer science or information systems or equivalent combination of education and relevant experience IT or Cybersecurity certification preferred 4 years of providing real-time support during business hours 3 years of examining and responding to network appliance logs 3 years of responding to security incidents 3 years of utilizing remote support tools to provide troubleshooting Hard Skills Tier 2 support network appliance logs security incident response cybersecurity best practices threat-hunting methods remote support tools FortiGate firewall FortiAnalyzer interfaces incident investigation documentation Soft Skills communication skills team collaboration prioritization problem-solving stakeholder engagement reporting analytical thinking attention to detail time management adaptability Certifications & Qualifications Associate’s degree in computer science Associate’s degree in information systems IT certification Cybersecurity certification #J-18808-Ljbffr