Receptionist / Customer Service Representative

Front Desk AssociateJoin the Drybar Team! At Drybar, our philosophy is simple: focus on one thing and be the best at it. For us, that's blowouts. No cuts. No color. Just blowouts.We're looking for a friendly, energetic, and customer-focused Front Desk Associate to be the first point of contact for our guests and help create the exceptional Drybar experience our clients know and love. If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering outstanding service, we'd love to meet you!What You'll GetCompetitive pay with an easily achievable bonus opportunityFree monthly Drybar servicesDiscounts on all retail productsOngoing training and developmentAn energetic, team-oriented environmentThe opportunity to be part of a fun and beauty-focused brandWhat You'll DoAs a Front Desk Associate, you'll help keep the salon running smoothly while ensuring every guest feels welcomed and taken care of. You'll:Create a warm, welcoming experience for every client from the moment they arriveManage appointments, check-ins, check-outs, and transactionsOperate the point-of-sale system accurately and efficientlyAnswer questions and help clients with their needsResolve issues using sound judgment, available resources, and strong problem-solving skillsSupport retail sales and help clients discover products that complement their Drybar experienceMultitask effectively while maintaining a high level of serviceMaintain a professional, positive demeanor—even during busy periodsWork collaboratively with the salon team to deliver an exceptional guest experienceWhat We're Looking ForYou're someone who is naturally friendly, organized, solutions-oriented, and passionate about customer service. You bring energy to the front desk and enjoy making people feel welcome.QualificationsOpen availability is required1+ year of experience in a fast-paced, customer-service-focused environment, such as:Sales AssociateRetail Sales AssociateCustomer Service RepresentativeStore AssociateSalon AssociateOr a similar customer-facing rolePrevious point-of-sale (POS) system experience strongly preferredPrevious salon or spa experience is a plus, but not requiredHigh school diploma or equivalentAbility to work comfortably and effectively at a sustained, fast paceStrong problem-solving and troubleshooting skillsA proven track record of delivering exceptional customer serviceAbility to multitask with ease and stay organized in a busy environmentComfortable standing and/or walking for the duration of 6–8 hour shiftsTechnical ability and confidence using point-of-sale systems and other front desk technologyStrong judgment and resourcefulness when resolving client or front desk issuesAbility to remain professional, positive, and composed under pressureReady to Join Us?If you're passionate about people, love creating great experiences, and want to be part of a brand that's all about making clients feel their best, we'd love to hear from you!Drybar follows all applicable federal, state, and local laws regarding background checks.Legal Disclaimer©2023 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is a registered trademark owned by Helen of Troy Limited and used by DBF under license. Drybar Shops