Room Attendant

Job Description

Job Description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Room Attendant.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

This position is responsible in maintaining a high standard of cleanliness in all guest rooms in hotel and assigned public areas in accordance with Arlo Hotel standards. Room Attendants play an important role for providing a home-away-from-home experience for each of our guests every day. A Room Attendant will promote positive, pleasant environment for the guest and fellow colleagues and have the ability to address problems or special requests for a guest.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Maintain open communication with Housekeeping Managers and all other departments
• Reviews daily inventory of rooms, arrivals and departures
• To be mindful of the importance of personal hygiene and grooming
• Adhere to hotel Health and Safety guidelines
• Participate in pre-shift meeting
• Ability to work under pressure and in a fast paced environment
• Daily sign in and out of designated master key 
• Report immediately any accident and or incident which may accrue while at work 
• Acknowledge guest with eye contact
• Use guest name whenever possible
• Report all guest concerns to management in a timely manner

SPECIFIC DUTIES:

Guest Rooms

• Prepare necessary material required to accomplish daily tasks on Room attendant cart prior to cleaning designated rooms for your shift.
• Cleaning of Guest Rooms includes but not solely subject to:
• Bed
  • Remove dirty bed linens
  • Replace with clean linens
  • Properly set bed with linens to tommie standards
  • Ensure if any items are missing they are reported and replaced
• Bathroom: Cleaning items below but not solely subject to:
  • Counter and Sink
  • Mirror
  • Toilet
  • Shower: surfaces tile and glass
  • Floor: scrub floor
  • Shower curtain: clean and/or replace
  • Remove dirty towels and replace with clean towel
• Other areas of the Guest Room
  • Dusting
  • Clean Walls
  • Safe
  • Curtain drawer
  • Windows
  • Vacuuming
  • Remove garbage from garbage bins.
• Report any lost and found items to Housekeeping Manager and follow the proper tommie lost and found procedures.
• Ensuring proper usage of cleaning products and chemicals ( following MSDS policy)
• Ensuring proper storage of carts and equipment used by Room Attendant
• Report any damages or repairs to housekeeping manager for repair by engineering.

Linen Closet/Trash Compactor/ Linen Shoot

• Maintain cleanliness and organization of Linen Closet
• Ensure proper usage of linen and inventory procedures
• Empty dirty linens via the linen shoot and properly utilize the linen shoot
• Maintain cleanliness and organization of Trash Compactor
• Maintain cleanliness and organization of Linen Shoot

Guest Corridors/Guest & Service Elevators/Back of the House

• Vacuum corridors daily.
• Special cleaning assignments including but not limited to:
  • Carpet cleaning  
  • Mattress program
• Ensure that elevators are clean and free of smudges
• Ensure that mirrors in elevators are free of smudges
• Keep and maintain cleanliness of guest and service elevator and elevator tracks
• Vacuum, dust and remove garbage in all back the house offices.

Public Space

Rooftop Lounge, Lobby, Listening Lounge, Meeting Rooms, Courtyard, Public Washrooms,

• Ensure floor is clean and free of debris
• Clean doors as required and ensure that doors are free of smudges
• Maintain high level of service in public areas, guest corridors.
• Ensure that public washrooms (men’s and women) are clean and tidy and adequately supplied with paper products.

Other Housekeeping Related Duties:

• Participate in monthly and weekly housekeeping projects
• Sign off on guest request in department log
• Review work status of incomplete work at the end of each shift with Assistant Manager-Housekeeping. 
• Perform well under pressure situations and time demands
• Support for other operating departments and guest activities
• Ensure that productivity standard is being consistently followed.
• Any other requests of duties from management.

REQUIREMENTS:

• Hotel experience preferred or commercial cleaning companies.
• Ability to frequently lift, carry, pull and push up to 15lbs
• Ability to occasionally lift, carry, pull and push up to 35lbs
• Ability to reach hand and arms in any direction and kneel, stoop or crouch repeatedly. Described Motions: Bending, Standing Reaching and Kneeling      
• Ability to obtain and/or maintain on the job training certification in relation to health and safety.

ABOUT ARLO WYNWOOD

Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and is home to Arlo Hotels’ latest property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood has interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists.

BENEFITS

• Complimentary Parking
• 401k Match
• Paid Holidays
• Paid Time Off
• Medical, Dental, Vision insurance
• Free Meals
• Tuition Reimbursement
• Training & Development
• Great opportunities for career growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.