Customer Service Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Customer Service Representative – Relationship & Growth Focused | Print & Marketing

Sir Speedy | Longwood, FL $18.00–$22.00/hr

If selected for an interview, you'll be asked to complete a formal employment application. Applicants who do not submit a resume will not be considered.

About Us

Sir Speedy Longwood is a locally owned, nationally recognized printing, signage, and marketing company serving Central Florida businesses for more than 35 years.

Our customers range from museums and nonprofits to contractors, manufacturers, healthcare organizations, and real estate firms. We believe exceptional customer service, quality products, and strong relationships are what set us apart.

If you enjoy solving problems, building relationships, and working in a fast-paced environment where every day is different, we'd love to meet you.

What You'll Do

Greet customers in person, by phone, and email

Manage customer projects from quote through delivery

Learn customer goals and recommend the best print and signage solutions

Prepare quotes, invoices, and work orders

Coordinate with production to ensure jobs are completed accurately and on time

Guide customers through proof approvals

Keep customers informed on project status and timelines

Build long-term customer relationships that generate repeat business

Identify opportunities to recommend additional products and services

Package and ship completed orders (FedEx, UPS, USPS)

Help maintain office and shipping supplies

What Success Looks Like

Customers ask for you by name

Orders are accurate and organized

Production receives complete, clear job information

Customers stay informed throughout every project

You naturally identify opportunities to add value

What We're Looking For

Service-first attitude with excellent communication skills

Strong organizational skills and attention to detail

Ability to manage multiple projects and deadlines

Professional, dependable, and accountable

Comfortable discussing pricing and product options

Strong computer skills

Willingness to learn print products, materials, and software

Preferred Experience

3+ years of customer service experience

Print, copy, signage, or marketing industry experience is a plus

Experience with quoting or order management systems is helpful

Pay & Benefits

$18.00–$22.00 per hour (based on experience)

Health insurance

Dental insurance

401(k) with company matching

Paid time off

Paid training and professional development

Why Join Sir Speedy?

Build lasting relationships with customers—not just process orders.

Work on a wide variety of interesting print, signage, and marketing projects.

Join a supportive team that values quality, accountability, and continuous growth.

Make a direct impact on customer satisfaction and the success of a respected local business.

Job Type: Full-time Work Location: In person