Dispatcher

Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.We are seeking applicants for our Dispatch team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Work closely with schedules of technicians in order to prioritize service calls as needed for maximum efficiency in getting the right technicians to the most appropriate calls in the most time effective manner.Handle customer inquiries and complainsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesQualifications:Previous experience in dispatching, customer service, sales, or related fieldsMust be willing to work a flexible schedule including some evenings and weekends on a rotationMust be willing and able to handle high call volume, especially in peak hours and busy season - both inbound and outbound callsMust have reliable transportation and be willing to commit to supporting the department as a team playerService Titan experience Highly sought!Ability to build rapport with technicians and clientsAbility to prioritize and multitaskPositive and professional demeanorAbility to work in stressful situationsExcellent written and verbal communication skillsBenefits of Joining our team!Weekly Payroll Year RoundHourly pay + IncentivesVacation payContinuing educationWe promote from withinMedical InsuranceDental InsuranceVision InsuranceLife Insurance6 Paid Holidays per yearLife InsurancePlans for Life, accident, cancer, hospitalization, short term disability insuranceCompany pays for Long-Term Disability coverage for all employeesmatching 401KThank you for reviewing our opportunity, for immediate consideration please click theApplybutton.Equal Opportunity Employer, including disabled and veterans.USD $20.00/Hr.USD $22.00/Hr.