Customer Service Representative

Description

Company: Addie Water Systems Inc.

About us
Addie Water Systems, Inc. is a small business in Janesville, WI. We are professional, fast-paced and demanding. Residentially, we serve homes and businesses in the Rock, Dane, and Walworth, WI area, and serve our wholesale customers all over the U.S. Since 1978, customers have relied on Addie Water Systems with revolutionary water treatment services. We provide various water conditioning products, including reverse osmosis drinking systems, iron removal systems, water softeners, water heaters, and a variety of different water filtration systems. After 44+ years in business with Addie Water Systems, you'll be backed by family-driven support that big water treatment dealers cannot provide. In other words, you will not be just a "number," like how a lot of manufacturing jobs treat their employees. We try to make our business feel more like a home and not a big business/ big corporation feel!

Who We're Looking For
We believe great customer service starts with great people. We're searching for a positive, dependable Customer Service Representative who genuinely enjoys helping others and takes pride in doing things the right way.

You'll thrive here if you
• Treat every customer (and coworker) with patience, kindness, and respect-even on tough days
• Naturally stay calm, professional, and solution-focused under pressure
• Communicate clearly and warmly over the phone, text, and email
• Love checking tasks off your list and keeping things organized and on time
• Have a strong work ethic and show up ready to give your best every shift
• Are eager to learn, grow, and eventually take on more responsibility
• Take ownership of mistakes, fix them fast, and help the team improve

What You'll Do
As a customer Service Representative, you'll be the first point of contact for our customers, helping ensure they receive outstanding service from their first call through the completion of their appointment.

In this role, you will:
• Answer incoming customer calls with professionalism and empathy
• Schedule service appointments and coordinate technician calendars
• Respond to customer questions via phone, text, and email
• Work closely with technicians to ensure appointments run smoothly
• Resolve customer concerns and escalate issues when needed
• Process payments, prepare invoices, and complete administrative tasks as needed
• Follow up with customers to ensure a positive experience
• Support the team with additional office responsibilities to keep daily operations running efficiently.

Qualifications
• 1+ years of customer service experience (call center, retail, hospitality)
• Excellent phone etiquette and typing skills (40+ WPM)
• Comfortable with computers and quick to learn new software (we'll train you on ours)
• Reliable transportation and a clean background check

Schedule
Monday - Thursday 8am-5pm & Friday's 8am - 4:30pm with rotating Saturday mornings 8am- 12 noon. (plenty of notice and never mandatory overtime).
If you're someone who smiles through the phone, cares about doing great work, and wants to grow with a company that treats employees like family, we'd love to meet you!
Job Type: Full-time

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance