Lead Change & Problem Management: RCA Expert
Optimum
Optimum seeks a Lead Change Management professional to own Problem Management for a defined service area. You will lead complex RCA investigations, drive remediation, and supervise the RCA-to-Change process, while mentoring L1-L3 analysts and guiding standards. You will define metrics, push for root-cause-driven changes, and shape the automation roadmap with a focus on risk reduction. The role emphasizes influencing without authority, coordinating with Change Management and engineering/AI teams, #J-18808-Ljbffr Optimum
Vacancy posted 3 days ago
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