24/7 Nursing Ops Leader — Staffing & Service Excellence
Jobtailor
Jobtailor is seeking an experienced operations leader to direct day-to-day shift management in a 24/7 contact center. You will oversee coverage, queue health, workload distribution, and escalations while coaching Shift Leaders and agents. You will align staffing with forecasted demand, analyze real-time data, improve forecasting, and drive performance across metrics, ensuring adherence and service levels meet client requirements. #J-18808-Ljbffr Jobtailor
Vacancy posted 5 days ago
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