Ice Cream Shop Manager

Ice Cream Shop Manager Salary: $60,000/year • Full-Time Here at New City Microcreamery, we believe that above all else, it’s the people who matter most. People believed in us once upon a time, and that’s why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and we’re searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston area—supporting both our scoopers and the continued growth of the New City brand. Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast! Do You… Want to work for a local industry leader with a best-in-class culinary and hospitality brand? Have a passion for creating vibrant, memorable guest experiences? Possess the vision and drive to build, mentor, and inspire great teams? Have excellent attention to detail and enjoy taking on challenges? Think creatively, stay curious, and push for continuous improvement? Refuse to accept mediocrity and want to grow your leadership career as we grow? If so—we’d love to meet you. Position Overview The Multi-Unit Assistant Store Manager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards. Reliable transportation is required , as this role travels regularly between stores. Key Responsibilities Lead & Inspire Hospitality : Deliver warm, memorable guest interactions and champion best-in-class service across all locations. Motivate & Mentor : Coach, teach, and develop team members to reach their fullest potential. Drive Financial Performance : Support each store in building sales, managing costs, inventory counts, and maximizing profitability. Foster an “Of Service” Culture : Cultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized. Uphold Genuine Excellence : Operate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment. Requirements 3–5 years of experience in a hands-on, fast-paced, high-volume environment Previous management, supervisor, or team-lead experience Reliable transportation (required) Experience mentoring and training hourly team members Strong communication skills with the ability to resolve conflict and provide clear direction Ability to work a flexible schedule, including nights and weekends Restaurant experience preferred, but not required Career Advantages Opportunity to expand management experience as New City continues to grow Competitive salary with annual bonus opportunities Comprehensive benefits, including Medical Insurance options Paid time off, paid holidays, and paid training Employee meal benefits Referral program Two company-wide staff outings each year Clear path for advancement within a growing local brand Work Environment Multi-location oversight of New City Microcreamery scoop shops Family-friendly, student-friendly, community-oriented atmosphere About New City Microcreamery Founded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogen—creating our signature smooth, airy texture with tiny ice crystals. It’s a unique process, a culinary show, and the heart of our creativity. Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew… and yes, free Wi-Fi. We’re committed to elevating hospitality and enriching the communities we serve. If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld. #J-18808-Ljbffr Ontario Trillium Foundation