Director Technology, Contact Center (onsite, Omaha NE)

Position Overview At FNBO, we are looking for an exceptional technology leader with an intense passion for building, leading, and aligning teams that deliver results in a fast‑paced and cross‑functional environment. The Director of Delivery Management is responsible and accountable for how our technology solutions are delivered and supported. They provide thought leadership, coaching, and direction for all assigned staff and establish/enforce standards and best practices for the technologies and applications their teams develop and support. Key Responsibilities Lead, manage, and grow an assigned team of technology resources supporting Service and Contact Center modernization and support. Enable federated support and development of the contact center platform. Collaborate with leaders across IT and the Business to develop strategies aligned to Strategic Imperatives. Define roadmaps for applications and technical functions, including application ownership and leading Centers of Excellence (COE) as required. Stay current with the latest technologies, tools, methodologies, and frameworks for software engineering and engineering management. Collaborate and partner with aligned business leaders to manage portfolios of work. Act as technical lead and escalation point for technical teams, internal/external customers, and vendors. Continuously improve teams by attracting, retaining, developing, and organizing talent and capabilities. Actively manage costs, including forecasts, projections, and support of the overall IT budgeting process. Manage operational and strategic relationships with multiple vendors. Available for 24/7 support. Qualifications Bachelor’s degree or equivalent work experience. Desire and energy to work in a fast‑paced environment. Experience with agile methodologies. Passion toward coaching individuals to meet both individual and team needs. Minimum of 5 years of experience managing people. Minimum of 5 years of experience with Contact Center and/or Customer Servicing technology. Experience with financial forecasting and budgeting practices. Experience with NICE cloud contact center solutions preferred. Experience with Salesforce preferred. Unrestricted work authorization and not requiring future sponsorship. Compensation Base pay range: $136,655.00 – $232,313.00. Final compensation offer may vary based on experience, education, and skill level. Work Environment The incumbent will work onsite at the posted location. The environment fosters innovation, mentorship, and a vibrant culture that supports professional growth. Benefits Overview Medical, Dental, Vision Insurance 401(k) with matching contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short‑Term/Long‑Term Disability Insurance Equal Opportunity FNBO is an equal‑opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer – Member FDIC. Job Number R-20260720 #J-18808-Ljbffr First National Bank of Omaha