Senior Director of Operations

Job Summary The Sr. Dir, Operations oversees the support of corporate restaurant operations within a region. The role is accountable for short‑and long‑term revenue growth and profitability of the region. The role is responsible for ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Papa John’s culture, while driving initiatives to increase brand loyalty and financial profitability. Duties and Responsibilities Ensure region profitability by demonstrating exemplary managerial and operations skills, including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilizing company resources, monitoring training, providing necessary resources, and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilizing market resources. Oversees financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co‑ops, sets and oversees marketing budget; performs ROI analysis for all facets of the expanded area restaurants’ operations to make informed decisions and evaluates operations’ profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, people assessments, and calendars to plan ongoing strategies. Identifies new opportunities for sales growth; implements effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business objectives; supports region and company direction; and monitors the execution of the plans and adjusts as necessary. Performs region planning and leads real estate development efforts utilizing appropriate resources; analyzes new build, relocation, and remodeling needs; determines market needs and conducts ROI analysis; identifies non‑traditional restaurant opportunities; works with Development to approve sites according to market needs and site analysis; oversees leases and maintains a good relationship with landlords; and sets and oversees budget. Oversees the Director of Operations for a market and/or restaurants within an expanded area by determining labor needs and setting goals accordingly; leading staffing and recruiting initiatives; maintaining adequate staffing levels; coaching and developing team members; conducting succession planning; communicating performance expectations, assessing developmental areas, and establishing performance measurements and development plans; facilitating conflict resolution and taking appropriate disciplinary action, up to and including terminations; and following all company policies and federal, state, and local laws and ordinances regarding employment. Provides quality customer service to build and maintain a customer base; creates and participates in customer‑oriented programs and maintains a strong presence in the community; professionally and promptly responds to customer concerns or issues including customer complaints received through operations services; ensures appropriate and timely resolution of customer concerns or issues. Solicits customer feedback, shares feedback with team, and uses feedback to improve restaurants' operations and build brand loyalty. Develops strong working relationships with corporate departments and operations team. Education, Experience & Certifications High School Diploma or GED required; College degree preferred. Five to seven years progressive management experience. Five to ten years multi‑unit management experience. Serv‑Safe/Local or State Food Service Certification preferred. Functional Skills Analytical skills: effectively uses data to generate insights for operations excellence. Planning & prioritization: highest impact, highest value. Financial & business acumen. Communicates effectively and candidly. Problem solving: ability to use rigorous logic to solve problems with innovative effective solutions. Process improvement: strive to continually improve. Ability to build and leverage talent. Ability to work in a challenging, fast‑paced environment and to adapt to new situations as they arise. Ability to effectively communicate, inform, and influence senior leaders. Ability to work cross‑functionality on multiple initiatives with a successful record of advancing projects. Equal Opportunity Statement Papa John’s is an equal opportunity employer. Papa John’s is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. #J-18808-Ljbffr Papa John's USA, Inc.